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Client Services Associate

Pacific Resources Group • Full-time • Costa Mesa, CA, US • 4d ago

Client Services Associate Position Available

Are you looking for an opportunity to grow with a dynamic, fast-expanding company where your work directly impacts small businesses? At Pacific Resources Group (PRG), we specialize in financial settlement services that help business owners resolve disputes, negotiate debt, and regain control of their financial future. 💼

We’re looking for a Client Services Associate to join our SimpleSettle team and help us continue delivering exceptional service to our clients.

About the Role:

As a Client Services Associate, you’ll play a vital role in guiding clients through the settlement process. From onboarding to resolution, you’ll provide hands-on support, ensuring a smooth experience for business owners in need of financial relief.

This role is perfect for a problem-solver, strong communicator, and proactive team player who thrives in a fast-paced environment. If you’re someone who enjoys building relationships, tackling challenges, and making a real difference in people’s lives, we want to hear from you.

After six months of demonstrated success, you’ll also have the opportunity to earn commissions, rewarding your hard work and dedication.

What You’ll Do
✅ Manage client relationships from onboarding through settlement completion.
✅ Act as a liaison between clients and opposing parties, ensuring clear, professional communication.
✅ Oversee data entry, maintain meticulous records, and manage internal and court-related calendars. 📅
✅ Submit offers to creditors and track collections to ensure timely payments.
✅ Educate clients on PRG’s role in the settlement process and clearly articulate the value of our services.
✅ Identify opportunities to offer additional PRG services when appropriate.
✅ Maintain a calm, confident, and professional presence in a fast-moving work environment.

What We’re Looking For
✅A self-starter who thrives in a fast-paced, collaborative setting.
✅Excellent communication skills (both written and verbal).
✅Strong organizational and time management skills to juggle multiple priorities.
✅Tech-savvy, with experience using Microsoft Word, Excel, DocuSign, CRM systems, and basic web applications.
✅Someone with strong problem-solving skills who can ask the right questions and build trust with clients.
✅Bilingual in Spanish? That’s a plus! (But not required.)

What We Offer
• Competitive Hourly Pay
• Commission Opportunities
• 401k Retirement Plan
• Monday-Friday, 9 AM - 5 PM schedule (no weekends!).
• Paid time off (accrued vacation, sick leave, and holiday pay).
• A supportive, team-oriented work environment with opportunities for growth.
• Ongoing training and professional development to help you advance your career.
• Office perks – coffee, snacks, and company team-building activities!

Why Join PRG?

At PRG, we take care of our clients—and our team. We believe in fostering a positive, collaborative workplace where every team member has the opportunity to grow, contribute, and make a meaningful impact. This isn’t just a job—it’s a chance to be part of something bigger. 🚀

How to Apply

If you’re ready to take the next step in your career and make a difference for small businesses, we’d love to hear from you!
📩 Submit your resume to: resumes@pacrg.com
🌐 Learn more about us at: www.pacrg.com