As a Financial Services Operations Supervisor, you will be responsible for performing various financial and administrative tasks to support the operations of a financial institution or department. You will work closely with team members, clients, and other stakeholders to ensure accuracy, compliance, and efficiency in operational processes.
Monday-Friday 8:00am-5:00pm
$65,000-$73,000/year + Benefits
Responsibilities:
• Lead and supervise a team of financial services operations associates. Provide coaching, mentorship, and performance feedback to team members. Identify department needs and find viable solution to present to management.
• Streamline and optimize operational processes to improve efficiency and reduce operational costs. Implement best practices and standard operating procedures within the department. Work with management to ensure all improvements are in line with Operational Objectives.
• Stay up to date with financial regulations, internal policies and ensure all department transactions and activities comply with regulatory requirements. Oversee and execute complex financial operations transactions, including securities trading, trade settlements, fund transfers, and other financial activities.
• Ensure accuracy and completeness of transactions and resolve discrepancies promptly. Be the SME for the department.
• Supervise the reconciliation of financial accounts, including bank accounts, investment portfolios, and client accounts. Investigate and resolve discrepancies and exceptions.
• Interact with internal clients and provide a high level of support for account-related inquiries and issues. Serve as the main point of contact for complex client-related matters and escalations.
• Assist in the development and implementation of risk mitigation strategies and controls. Identify improvements to operational workflows to increase efficiency and reduce operational risk based off data analysis. Spearhead process improvement initiatives and collaborate with stakeholders to implement improvements.
• Oversee the preparation of financial reports, performance reports, and regulatory filings. Review, approve and maintain detailed documentation of operational procedures, transaction records, and compliance-related documentation. Create Weekly, Monthly and ad hoc reports and clearly translating the data to management.
• Collaborate with project managers and IT to implement process improvements. Set and monitor key performance indicators (KPIs) for the operations team.
• Identify core projects in the department and work with senior team members to develop and implement a plan of execution.
• Champion or manage department projects and initiatives aimed at process improvement, system upgrades, or compliance enhancements. Provide process and implementation insights and recommendations on projects to project leaders.
Qualifications:
• High School Diploma or GED
• 4+ years of experience in a financial services or operations role
• FINRA Series 6 License required
Benefits include PTO, health, medical, vision, disability, life insurance as well as a 401(k), profit-sharing retirement programs.
