Salary : $134,436.64 - $163,425.60 Annually
Location : Throughout the County of Santa Clara, CA
Job Type: Full-Time
Job Number: 25-B3N-A
Department: Behavioral Health Services
Opening Date: 01/02/2025
Closing Date: 1/15/2025 11:59 PM Pacific
Bargaining Unit: 92
DescriptionUnder general direction, the Program Manager II plans, organizes, directs and controls the activities and/or staff of a County program.
The County of Santa Clara Behavioral Health Services Department (BHSD) is recruiting a Program Manager II (PM II) to support the Children, Youth and Family System of Care (CYF) - Outpatient Specialty Services Division's Youth outpatient programs. The PM II will have the responsibility of service delivery oversight and program development for Youth programs in the division and work collaboratively with other divisions within BHSD that may serve the overlapping age range, to ensure seamless coordinated care and service delivery. In addition the PM II will be responsible for engaging in continuous quality improvement of programming and work collaboratively with County Contracted Providers to ensure quality care is provided to youth in the community and other duties related to the target population and their needs. The position will report to the CYF - Outpatient Specialty Services Behavioral Health Division Director.
The position will be located at BHSD CYF Administration Offices 725 E Santa Clara St. #301, San Jose, CA 95112.
In addition to meeting the employment standards for Program Manager II, candidates must possess:- Experience working with youth in a behavioral health setting
- Experience leading or managing a behavioral health program
- Experience identifying and evaluating program performance goals
The County of Santa Clara Behavioral Health Services Department (BHSD) strives to be a premier integrated behavioral health care provider, employer, and partner. We are a passionate team of caring, courageous staff and professionals dedicated to transforming the lives of individuals, children, families, and older adults impacted by mental health and substance use challenges. To support achievement of their hopes, dreams, and quality of life goals, our team provides high quality whole-person care and comprehensive community-based behavioral services through the lens of race, equity, diversity and inclusion. We are looking for stellar health care professionals like you to fulfill a rewarding career with us and be a partner for health and wellness in the community.
Learn more about the County of Santa Clara Behavioral Health Services at and follow us on:
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Typical Tasks - Plans, organizes and directs a County program that provides direct service to the public or other agencies;
- Determines program objectives in light of established goals;
- Develops strategies to achieve objectives;
- Establishes program priorities;
- Formulates and implements policies, plans and procedures for carrying out functions of the program;
- Defines personnel resource needs and allocates them as required to reach program objectives;
- Selects and hires staff and ensures the orientation, training and development of program staff;
- Directs and evaluates the work of subordinate staff;
- Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
- Determines budgetary requirements to maintain the program;
- Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
- Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and/or contracts;
- Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
- Maintains liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
- Prepares reports and correspondence;
- Keeps abreast of new trends and developments related to the program's activities;
- Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
- May prepare and make presentations to staff, boards, commissions, and external groups;
- May provide ongoing statistical reports;
- May be assigned as a Disaster Service Worker, as required;
- And performs related duties as required.
Employment Standards Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities.
Training and Experience Note: The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree. Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.
AND
Five (5) years of analytical, administrative, lead, supervisory or management experience which includes duties interpreting rules and regulations, gathering data and formulating recommendations, and report writing; two (2) years of which must be at the journey level.
A Master's degree can substitute for one (1) year of the required experience.
Special RequirementsSpecialized program knowledge may be required in addition to the generalized administrative/supervisory experience when it can be demonstrated that:
- it is an absolute necessity for the successful operation of the program;
- that the Program Manager will be held accountable for this specialized knowledge; and
- that subordinate program staff will not be able to provide the subject matter expertise that is required.
Note: The knowledge, skills and abilities listed below indicate the common aspects of the three levels of the Program Manager Series. However, for recruitment purposes, a potential candidate will be rated on ability to perform at a specific level as outlined in the allocation factors. In appraising experience, more weight will be given to the breadth rather than depth of pertinent experience and the evidence of the candidate's ability to assume and fulfill the responsibilities of the position at a designated level.
Some positions may require Live Scan screening as part of the background check process.
Knowledge of:- Program development and evaluation;
- Techniques of organizing and motivating groups;
- Personnel management techniques;
- Methods of administrative problem solving;
- Principles of organization and administrative, fiscal and program management;
- Principles of employee supervision, training and development;
- Community and agency consultation methods and procedures;
- Computer applications, including but not limited to: word processing, spreadsheets, data base management software, presentation and electronic mail software.
Ability to:- Plan, organize, control and evaluate a public service program;
- Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
- Plan and assign workloads clearly and effectively;
- Train, develop and motivate staff;
- Deal effectively with a variety of government and community officials;
- Speak effectively in public;
- Integrate the activities of a program to attain program goals;
- Prepare and review reports;
- Develop and recommend effective courses of action;
- Develop and effectively utilize all available resources;
- Establish and maintain program's objectives, priorities and policies;
- Consult with and advise top administrator on the activities and status of the program;
- Develop short and long range budget plans that accurately reflect program needs.
- May require the ability to apply the tools of a specialty subject area.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays.
Learn more The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement BenefitsThe County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending AccountThe empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP)The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&DThe County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP)The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee WellnessThe offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education ReimbursementA generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is
REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. A response of
"see resume" or
"see application" will deem your application incomplete.
Do you understand these requirements? 02
What is the highest level of education you have completed?
- None
- High School or GED equivalent
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
03
Do you possess a current license as a Clinical Social Worker, Marriage and Family Therapist, Professional Clinical Counselor, or Psychologist?
04
How many years of work experience do you have performing analytical, administrative, lead, supervisory or management duties? Relevant experience includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing.
- No experience
- Less than one year
- One to less than two years
- Two to less than three years
- Three to less than four years
- Four to less than five years
- Five to less than six
- Six to less than seven years
- Seven to less than eight years
- Eight to less than nine years
- Nine or more years
05
Describe your analytical, administrative, lead, supervisory or management work experience. Relevant experience includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing.
Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A." 06
How many years of work experience do you possess working with youth in a behavioral health setting?
- No experience
- Less than two years
- Two to less than
