The Program Services Manager carries out their functions under the mission, goals, and objectives of The Bread Project. Primary responsibilities are to provide leadership, management, advocacy, and support to prospective and enrolled participants to achieve program metrics and results, including recruitment, training, retention, and employment outcomes. The role reports to and supports the Executive Director in all areas of program development, implementation, and evaluation. In addition, the Program Services Manager works in partnership with the Employment Services Manger to provide effective training, analyze and report program outcomes, and assist in suggesting job opportunities.
This position requires skills in collaborating and communicating successfully with stakeholders: potential participants, referral partners, volunteers, community members, and employers to gain community support for the program, enhance existing programs, create career growth opportunities for participants and graduates, and maintain strong and productive intra-organizational relationships.
• Main Duties & Responsibilities
The primary responsibility of the Program Services Manager is ensuring the effective recruitment of students and case management support services to participants and graduates to meet overall program goals for each fiscal year. In addition to providing direct client services, this position also acts on behalf of TBP to engage recruitment partners and other external constituent groups and stakeholders. Other primary responsibilities include working with TBP staff, supervising volunteers, facilitating job readiness instruction, evaluating program effectiveness, and recommending program improvements. This position requires a team player who thrives in a mission-driven and dynamic working environment. Specific deliverables include:
o Enrollee 12 to 18 students each cohort
o Provide intake interviews with potential participants, and maintain records of individual participant records in compliance with funders requirements
o Maintain a current Metrics Dashboard with the key data TBP has measured over time
o Work as a third-party contractor representative from TBP to Cal Fresh (SNAP), work with eligible program participants to enroll in CalFresh, and prepare and submit monthly expenses and invoices to CalFresh.
o Facilitate and coordinate the facilitation of soft skills instruction in the training program and curriculum and provide an up-to-date schedule (sample soft skills: goal setting, professional communication, resumes, cover letters, and interview preparation including mock interview exercises)
o Maintain consistent, quality, accountable standards in delivery of program services and follow up support to participants to meet organizational goals
o Assist in developing procedures, models, and comprehensive frameworks for delivery of support services
o Evaluate participants’ progress during the program and provide feedback and coaching toward improved performance and successful completion.
o Work with volunteers and other staff to provide information and resource referrals to trainees and graduates based on areas of needs
o Facilitate day-to-day planning with participants in each cohort
o Provide retention and career counseling to students during the soft skill classes
o Oversee the collection and maintenance of enrollment, intake, with new participant and other graduate related records and data in Salesforce to meet program and grant reporting requirements.
Qualifications
Education and Experience
o Highly Master’s Degree preferred
o Prior experience in a Program Manager role and with scheduling staff and volunteers
o Knowledge of the Bay Area workforce development landscape and related programs
Key Skill Sets
o Organized and attentive to details
o Team player who thrives in a mission-driven and dynamic working environment
o Strong multi-tasking skills and effective handling of multiple assignments and frequently shifting priorities with a set timeline
o Ability to work with and manage diverse populations, and establish and maintain clear and appropriate boundaries with prospective and current participants and graduates
o Excellent public speaking and oral and written communication skills
o Fluency in a second language (especially Spanish, Cantonese, or Farsi is a plus)
Technical Abilities
o Technically proficient in Microsoft Applications (Excel, Word, PowerPoint), Chrome, Google Drive, and Windows operating systems
o Experience with Salesforce CRM is a plus
Licenses, Transportation
o Current California driver’s license
o A personal vehicle for travel to local businesses, community-based organizations, functions, meetings, etc. is preferred (mileage will be reimbursed)
Other Position Details
Status: Full-time, non-exempt
Start Date: February 1, 2025
Work Days: Monday - Friday
Compensation: Pay commensurate with experience and includes health benefits
Reporting: This position reports directly to the Executive Director
To Apply
Send resume and cover letter by mail or email to:
1615 University Avenue
Berkeley, CA 94703
ed@breadproject.org
