Hi. We're Hummingbird.We're elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most - caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
SummaryAs a Sr. Operations Consultant, you'll play a vital role in delivering and managing patient access projects for clients. Operations Consultants are subject matter experts in ambulatory patient access workflows and technology. For this position we are also looking for someone skilled in Project Management methods and tools. In your first project, you'll serve as a Project Manager for a complex contact center activation and specialty standardization project. You'll coordinate project delivery activities across workstreams, ensuring alignment with other projects and dependencies for successful engagement outcomes. This role involves managing cross-functional teams, aligning stakeholders, and ensuring project milestones are met to optimize operational efficiencies and improve patient experiences. You will collaborate closely with clinical and administrative leaders to implement technology solutions and process improvements while monitoring quality, budget, and timeline adherence.
ResponsibilitiesCompensation: Starting at $109,000+, based on experience.
Benefits Eligible: Yes.
Travel: 25%-35% for client visits, training, and company events.
Working Hours: Alignment with client work hours within the US.
Work Location: This position is remote. You must work from a location within the United States with consistent internet service.
Project Delivery - Execute scoped Improve projects and SOW deliverables, ensuring adherence to project timelines and commitments.
- Complete project tasks and deliverables with attention to detail and quality.
- Collaborate effectively with cross-functional teams to overcome project challenges and achieve project objectives.
- Maintain clear project documentation for knowledge transfer and support.
- Contribute to Hummingbird implementation playbooks and tools.
Process Improvement & Optimization - Coordinate improvement activities within your assigned workstream/project and collaborate with other workstreams to ensure alignment with project objectives.
- Analyze existing processes and workflows to identify areas for optimization and efficiency gains.
- Develop and implement improvement initiatives, leveraging best practices and industry standards.
- Engage with stakeholders to gather requirements, prioritize improvement opportunities, and gain buy-in for proposed changes.
- Monitor and evaluate the effectiveness of implemented improvements, adjusting as necessary to drive continuous improvement.
- Share knowledge of best practices and trends across healthcare organizations.
Operational Readiness - Work closely with clients and Hummingbird leaders to assess operational readiness for Improve initiatives, identifying potential risks and mitigation strategies.
- Develop and execute operational readiness plans, ensuring alignment with project timelines and objectives.
- Collaborate with stakeholders to communicate changes effectively and facilitate smooth transitions.
- Provide ongoing support to address any operational issues or concerns.
Required & Desired SkillsRequired Skills and Experience - 3+ years of experience in healthcare patient access operations.
- Demonstrated ability to execute project tasks and deliverables.
- Knowledge of project management methodologies and tools.
- Strong coordination skills to manage project delivery activities within a workstream and across workstreams.
- Excellent communication and interpersonal skills to collaborate effectively with clients and internal stakeholders.
- Ability to assess operational readiness and develop corresponding plans.
- Experience in providing support during system changes and process improvements.
- Understanding of strategic business planning and execution within healthcare technology or related industries.
Desired Skills and Experience - Experience with project management concepts and tools.
- Familiarity with PMP concepts.
- Familiarity with Epic.
The Hummingbird ApproachWe value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
- Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
- Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
- Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
Equal Opportunity StatementHummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to [redacted] to request accommodations and we'd be happy to chat.
