Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Bausch + Lomb is seeking a motivated, detail-oriented, and organized high performer with proven project management skills to join our fast-growing organization. Individual will be responsible for providing management excellence to the Patient Support & Services Team, supporting the ophthalmic pharmaceutical business unit.
We are seeking a Manager, Digital Enterprise, Patient Support and Services (PSS) to join our team, focusing on digital solutions for pharmacies and patient support. This role will involve collaborating with cross-functional teams to design, implement, and optimize digital initiatives that improve pharmacy operations and enhance patient engagement.
Key Responsibilities
- Digital Strategy Development: Collaborate with stakeholders to define and implement a comprehensive digital strategy that aligns with business goals and enhances pharmacy and patient support services.
- Project Management: Lead and manage digital projects from inception to execution, ensuring timely delivery and alignment with strategic objectives.
- Stakeholder Engagement: Build strong relationships with pharmacies, healthcare providers, and internal teams to understand their needs and gather feedback for continuous improvement.
- Data Analysis: Analyze digital engagement metrics and user feedback to identify trends and insights, informing future digital initiatives.
- Technology Implementation: Oversee the integration of digital tools and platforms that facilitate communication and streamline operations for key stakeholders.
- Training & Support: Develop and deliver training programs on new digital tools and best practices to ensure effective usage and adoption.
- Compliance & Security: Alongside Legal, Compliance and IT, ensure all digital initiatives comply with relevant regulations and maintain the highest standards of data security.
Requirements
- Ability to prioritize requests and business needs proactively and independently.
- Ability to manage cross-functional collaboration (Market Access, Sales, Marketing, Sales Training, Analytics, Trade, Compliance, Legal, etc.).
- Strong communication skills.
- Strong project management skills.
Qualifications
- Bachelor’s degree in Business, Marketing, Healthcare, or a related field.
- 5+ years of experience in digital marketing, project management, or a related field within the pharmaceutical or healthcare industry.
- Understanding of pharmacy operations and patient support services.
- Proficiency in digital tools and technologies, including CRM systems, data analytics, and patient engagement platforms.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Proven ability to analyze data, draw insights, and make data-driven decisions.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
