Job Summary:
The Lead Coordinator & Office Administrator is responsible for managing and streamlining all incoming client inquiries across phone, social media platforms, and the company website. This role ensures leads are promptly distributed to the appropriate department (Design, Build, Enhancement, or Maintenance). Additionally, this individual supports general office administrative tasks and oversees the weekly payroll process to maintain smooth business operations.
Key Responsibilities:
1. Lead Management:
• Monitor and respond to all incoming leads from phones, social media, and website inquiries.
• Qualify leads and distribute them to the appropriate department based on client needs.
• Maintain an organized tracking system for lead status and follow-up actions.
2. Office Administration:
• Perform general administrative duties such as managing emails, scheduling, and organizing files.
• Assist with internal communications and office supply management.
• Support team members with ad-hoc tasks to ensure efficient office operations.
3. Client and Team Support:
• Serve as the primary point of contact for incoming client inquiries.
• Ensure seamless communication between clients and internal teams.
• Provide support for team projects as needed.
Qualifications:
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficient in office software (e.g., Microsoft Office, Google Workspace).
• Ability to work collaboratively with multiple departments.
• Previous experience in an administrative, customer service, or coordination role is a plus.
Key Competencies:
• Detail-oriented and proactive.
• Ability to prioritize and manage time effectively.
• Strong problem-solving skills and resourcefulness.
• Professional demeanor and ability to maintain confidentiality.
This role is essential for ensuring our business delivers a seamless experience for both clients and internal teams while maintaining efficient office operations.
